Convert your store and become an Ace Hardware Owner
Ace Hardware offers something no other hardware cooperative can – both wholesale excellence and retail focus. For Ace retailers, this means they are able to stock their shelves at an overall lowest cost of goods, and drive footsteps with the #1 distributor in convenience hardware (Home Channel News, August, 2011) and the #1 brand in convenience Hardware (Millward Brown Study, 2011). Ace Hardware store sales are over 25% higher than a typical industry hardware store (Ace 2009 Retail Financial Report, Profit Planning Group). These things combined provide the foundation for a more profitable business.
The products, services and operating methods available to Ace retailers allow them to focus on what’s most important, the customer. Are you being recognized for the customer service you give? Ace thanks our retailers for helping us rank highest in customer satisfaction awards for the past three years from Business Week and the past five years from J.D. Power and Associates. Known as the “Helpful Place”, Ace Hardware was ranked “Highest in Customer Satisfaction With Home Improvement Stores, Six Years in a Row” by J.D. Power and Associates 2007-2012 Home Improvement Retail Store Studies.*
By becoming an Ace Hardware owner, you are joining the largest co-op in the convenience hardware industry. A direct result of this size and buying power Ace has the lowest cost of goods which can immediately impact the profitability of your business. With lowest costs and a globally recognized brand you have a clear path to build the foundation for a successful business.
VIDEOS: Converting to Ace – Case Study
America’s neighborhood hardware store since 1924
Ace Hardware, America’s neighborhood hardware retailer for more than 85 years, is uniquely positioned in the “do-it-yourself” market and continues to thrive and grow.
As you think about converting your store, consider these Ace Hardware facts:
- Ace Hardware owners benefit from being a member of the #1 hardlines distributor (Home Channel News, August, 2011) which often results in overall lowest cost of goods.
- Ace Hardware is the #1 brand in convenience hardware (Millward Brown Study, 2010)
- Customer satisfaction that Ace provides ranks highest year after year with Business Week 2008, 2009 and 2010 and J.D. Power and Associates 2007, 2008, 2009, 2010, 2011*.
- #1 in wholesale sales at $3.45 billion (Hardware Retailing, December 2010)
- Ace Hardware is retail focused and provides wholesale excellence.
Ace is invested in your success
Joining Ace Hardware means you don’t have to do it alone. We have a dedicated team of hardware industry experts who have tremendous experience converting hardware stores to the Ace brand. They will guide you through the process and help manage the change throughout the transition making it as easy as possible.
Of course, there is no better way to understand ownership than talking with our existing Ace Hardware owners. We encourage you to listen and read the testimonials on this website or visit your nearest Ace store and talk with an owner.
*Ace Hardware received the highest numerical score among retail stores in the proprietary J.D. Power and Associates 2007-2011 Home Improvement Retail Store StudiesSM. 2011 based on responses from 6,985 consumers measuring 7 stores and opinions of consumers who purchased a home improvement product or service within the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed March-April 2011. Your experiences may vary. Visit jdpower.com