Retail Focus
- The Ace brand is #1 in the convenience hardware category (Millward Brown Study, 2010)
- In 2011, Ace ranked “Highest in Customer Satisfaction among Home Improvement Stores Five Years in a Row,” according to J.D. Power and Associates.
- For the third consecutive year, BusinessWeek magazine ranked Ace in the top 10 of “Customer Service Champs” in March 2010.
- For the past 13 consecutive quarters, Corporate Research International (CRI) ranked Ace #1 in the home improvement retail category based on the results of its “Real People Ratings” consumer opinion survey.
- Dedicated field team that support all retailers
- Retail programs and training proven to add value to your business
Take your business to the next level at retail— a level of lasting profitability and long-term security.
When you convert your store to Ace Hardware, you’ll get not only have a world class brand you’ll benefit from successful and proven operating and training methods to differentiate your business from the competition.
Increase sales and efficiency using available Ace operating methods
Our dedicated trained staff is available to help retail owners in a variety of different areas of the business depending on your needs. It typically starts with a consultation to identify your individual goals. Like starting your own business, a customized execution plan is developed based on programs and training most appropriate for you.
Here’s a glance at some of the training and support programs Ace offers:
- Customer First program identifies how to lower costs and increase customer service
- Retail pricing strategies that help maximize store profitability
- Inventory management systems that keep you in-stock, your counts accurate and your turns up
- Product optimization reduces slow and redundant inventory to improve productivity while freeing up space for faster turning, more profitable SKUs, categories and niches
- Ace Learning Place offers online or instructor led programs with a variety of content, including: product knowledge, staff management, customer service and other topics. Ace retailers can use this system to assign, track and manage staff training.
It’s your business, do what’s best for you and your employees for long-term viability. With the training and support from Ace Hardware, you can build for a secure future.
Ace Hardware received the highest numerical score among retail stores in the proprietary J.D. Power and Associates 2007-2011 Home Improvement Retail Store StudiesSM. 2011 based on responses from 6,985 consumers measuring 7 stores and opinions of consumers who purchased a home improvement product or service within the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed March-April 2011. Your experiences may vary. Visit jdpower.com
