Training And Support

Learning the nuts and bolts of the hardware business.

Starting your own business is one area where you don't want to do it yourself. When you become an Ace Hardware owner, you gain the support of a dedicated and experienced team of experts. Our program provides you with extensive training to help you make an effective entry into the DIY Consumer Market and to provide you with the programs, systems and support that will enable you to keep your Ace Hardware store(s) running at peak efficiency for years to come

Our start up assistance includes help with:
• Financing programs for qualified individuals
• Assist you in finding the right location
• Store set-up and design, including store planning, visual merchandising, pricing strategy development, office set-up and product selection

Ace's comprehensive training covers strategies for:
• Effective store management
• Managing each revenue center
• Purchasing and inventory
• Implementing superior customer service
• Financial management and back-office procedures
• Hiring, training and managing employees
• Effective marketing techniques

Our on-site support includes:
• Hands-on, on-site support at your grand opening
• Visits from our experienced retail support staff
• In-store tools for continual improvement, such as customer surveys, customer comment card programs and mystery shopper programs

Marketing and advertising support includes:
• Grand opening planning, assistance and awareness programs
• Local store marketing programs, such as newspaper ad slicks, direct marketing materials and regional radio and television opportunities
• Comprehensive and effective national advertising
• Public relations strategies and materials
• Community involvement programs and local charity tie-ins
• Ace Rewards - our one-to-one consumer loyalty program
• System-wide website with store directory and e-commerce functions

And don't forget the powerful reputation of the Ace Hardware name and logo -- one of the top 100 most recognizable brands in the world!

Our exclusive Ace Hardware programs include:
• Access to 10,000 proprietary Ace label products
• Exclusive vendor programs for products and services
• ACENET online communication programs
• Ace Loss Prevention Service
• Ace Rental Place program