Onboarding for New Store Owners
Ace's New Owner Learning Plan positions New Owners for long term success.
New Owner Learning Positions New Owners for Long Term Success with a Blended, Collaborative Approach
16 - 18 weeks
of comprehensive, hands on, world-class training prior to soft open
In-store Consultations
one on one coaching by our Professional Retail Services team
On Demand Courses
Training delivered via e-learning courses
Ace Operating Systems
Tools and technology needed to successfully operate an Ace store
Learn to Apply
the proven Ace Way of Retailing to reach the peak of your potential
Ongoing Coaching Sessions through your 1 year Anniversary
Training Program Highlights
New Owner Learning Plan Modules
Learn Ace store operating systems
5 Day In-store Center of Excellence Training
Learn from one of Ace's best-in-class Pinnacle Retailers
One-to-One Prescriptive Coaching from our Professional Retail Services (PRS) Team
What you need to know for soft opening and up to your 1st year anniversary
Tools to Recruit Top Talent
Develop highly engaged and knowledgeable associates
Ongoing Project Check-ins with New Owner Support Team
Track progress of activities leading up to soft open and post opening
New Associate Training by Professional Retail Services (PRS) Training Consultants
Prior to soft opening
Live Classroom Training
30+ Leadership Development and Operations Management Training Sessions
Guidance Through your PRS Training Consultant
Ace's Professional Retail Services (PRS) Training Consultants specialize in opening new stores and lead the New Owner Training. A dedicated Training Consultant provides coaching from the time Ace Membership is approved up to the store's 1st anniversary.
New Owner Support Team
A District Manager (DM), Project Manager (PM) and Professional Retail Services (PRS) Training Consultant check-in on a biweekly basis or more often to keep tasks and training on course.
Ace Subject Matter Experts
Demonstrate through virtual workshops, eLearning and consultations how Ace's collective strength extends far beyond a wholesale operation. Owners learn how to leverage this extensive support network to their competitive advantage.
Best-in-class Pinnacle Retailers
Demonstrate and mentor new owners in a 5 day in-store Center of Excellence training.
Learn from One Another
New Owners will learn from one another at a New Owner Leadership Summit to build out their vision and mission.
Navigate through Ace Learning Place, Ace's Online Learning Portal
A comprehensive learning plan with access to on-demand courses and instructor-led training will clearly identify the systems and best practices that have been proven in best-in-class Ace Hardware stores and how and when to leverage them.
