“Since converting from True Value to Ace, we will have experienced sales growth of more than 4 times. A significant contributor to this growth came from moving into a new store and location, made possible by Ace’s conversion and development initiatives. Throughout my time as a conversion prospect, I had directed the Ace representatives that every conversation regarding my conversion must include a plan on relocating our store. I worked with Ross Alvord on and off for 5 years prior to converting. We then worked for 2 more years to select a site and get a new store up and open. By the time I had finally converted to Ace, I knew more Ace representatives than I had known in 20 years with True Value. Ace was consistent and persistent without being aggressive or overbearing. It was clear that they wanted my business, and in the time it took me to make the decision to switch co-ops, I had come to know what to expect of Ace. The strength of the Ace model lies in the professionalism, expertise and leadership demonstrated by the executive team and filtered down through the field staff who we interact with on a regular basis. As a corporation, Ace is helpful from the top down. Converting to Ace has proven to be one of the very best business decisions I have ever made.”
-Kevin Barton, Owner
Ace Hardware Reports Fourth Quarter And Full Year 2021 Results
Record full year revenues of $8.6 billion, an increase of 10.7 percent on top of last year’s increase of 27.9 percent Record fourth quarter revenues of $2.1 billion, an ...
Analysts rank Ace Hardware as tops in 2021 for online-offline customer satisfaction
A third consumer research firm has recognized Ace Hardware’s integrated, customer-centric online-offline buying experience. Released last week, New York-based Incisiv’s 2022 “Omnichannel Customer Service Digital Maturity Index” analyzed “bricks and ...
Report: Ace Hardware is 13th fastest-growing retailer in U.S.
Ace Hardware was the 13th fastest-growing U.S.-based retailer between 2019 and 2020, according to a report by Philadelphia-based Total Retail. Revenue at Ace grew from $6.071 billion to $7.762 billion over ...
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